General Conditions of Sale for the La Première Airport Experience Option for flights departing from Paris-CDG (Terminal T2E)

Any Customer who purchases a La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option declares that they are capable of entering into a contract, has read the present General Conditions of Sale, and accepts them unreservedly. 

In return for payment of the Price, Air France offers the Customer the opportunity to enjoy a private airport experience as detailed below.

Terms and Conditions applicable as of December 8, 2025.

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In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows:

 

"Air France": Société Air France, a limited liability company under French law, with its registered office at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495 178.

“Business Cabin”: area aboard the aircraft for customers who have purchased a Business fare ticket.

“La Première Cabin”: area aboard the aircraft for customers who have purchased a La Première fare ticket.

"Customer" : an individual person of legal age who has booked a ticket in the Business Cabin on an AIR FRANCE flight and who wishes to reserve a La Première Airport Experience departing from Paris-CDG Option. 

"Terms and Conditions of Sale" or "Conditions" or "Present": the Conditions herein defining the General Conditions of Sale for La Première Airport Experience departing from Paris-CDG Option.

"Long-haul": flights operated by Air France between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, the Caribbean, or the Indian Ocean.

“La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option” or “Option”: the present conditions defining the conditions of purchase of the La Première Airport Experience Option.  

"Price": the price of the Option varies according to the fare paid.

"Websites": Air France websites accessible via www.airfrance.com or the Air France mobile application.

The La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option is a service that can only be booked under the following cumulative conditions:

  • The aircraft operating the Long-haul flight for which the customer has an Air France ticket in the Business Cabin is flying to a destination where the La Première cabin is not available, and the customer has traveled in La Première cabin after purchasing a La Première ticket within the last 12 months.
  • Last-minute paid upgrades are excluded, regardless of the payment method.
  • Ultimate “coupon” upgrades are excluded.

By subscribing to the La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option, the Customer benefits from the following services available in Terminal 2 Hall E of Paris-Charles de Gaulle airport:

On the day of departure, a private tour including:

  • An airport transfer service from Hertz Drive U
  • Welcome by a La Première agent at door 17 of Terminal 2, Hall E at Charles de Gaulle airport
  • Baggage transfer to the La Première vestibule (check-in area reserved for customers with a La Première Cabin ticket)
  • Assistance with travel formalities: identity check, baggage check-in, etc...
  • Transfer by private luxury sedan to the La Première Lounge
  • Private airport experience: passage through a security checkpoint dedicated to La Première customers, passage through a dedicated border checkpoint within the La Première Lounge.
  • Transfer to the plane from the lounge in a private luxury sedan at boarding time.

Access to the La Première lounge with:

  • Dining area with a signature menu, including à la carte options and a selection of wines and champagnes, hot and cold beverages
  • Sisley treatment area (subject to availability)
  • A relaxation area
  • Free wifi access
  • Bathrooms/showers

Subject to the conditions indicated in Article 2 hereof, the La Première Airport Experience departing from Paris CDG (Terminal T2E) Option can be reserved for 1,200 euros or 240,000 Miles per person. 

Reservations can be made via the La Première phone line and at the airport with a La Première agent, subject to availability.  

Unaccompanied minors cannot reserve the La Première Airport Experience departing from Paris CDG (Terminal T2E) Option.

4.1 The Customer may pay for the La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option using one of the payment methods offered on the Websites.

4.2 Payment for the La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option may be made using Miles, where applicable.

 

The La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased the Option.

The La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option is subject to availability.

 

The La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option purchased by a Customer may be modified or transferred to another flight, depending on the fare conditions of the Customer’s ticket and in the event of a delay or cancellation by Air France, subject to availability.

 

7.1 The Option offered to the Customer is personal and non-transferable. Once the La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option has been purchased by a customer, it is non-refundable in cash or as a Miles credit, except in the cases outlined in Article 7.2.

7.2 A customer who has purchased the La Première Airport Experience departing from Paris-CDG (Terminal T2E) Option may only be refunded the price of the Option in the following circumstances:

  • The flight for which the Customer has purchased the Option is canceled,
  • following a voluntary flight change made by the Customer, the Option is no longer available,
  • the plane ticket purchased by the Customer is refundable.

The Customer may request a refund of the Price of the La Première Airport Experience departing from Paris-CDG (Terminal 2E) Option by completing an online claim accessible via the "Contact us" section of our website.

 

Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the Customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.

 

Data collected by Air France for the purposes of the Option are processed in accordance with the laws and regulations in force. For more information, please consult our Data Security and Privacy Policy

Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).