Accessibility statement

Air France is dedicated to giving all our passengers the best travel experience⁠—and that begins with our website and app. Here is everything you need to know about our commitment to accessibility.

Our commitment

We are committed to making our website and app accessible for everyone, regardless of ability. To do so, we closely follow the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.1, level AA criteria. These guidelines allow us to make our website and app more accessible, not just for people with disabilities but for everybody.

Do you have accessibility-related feedback?

We are working hard to achieve our accessibility goals, but we realize that some areas still need improvement. Have you run into any issues? Or would you like to suggest ways in which we can improve? Do not hesitate to get in touch with us. Contact us and help us improve Everyone's journey should be a smooth one. If you need assistance at the airport or during your flight, our teams are here to ensure that you travel with everything you need to guarantee a worry-free journey. View our special assistance options